THE INFLUENCE OF EMPLOYMENT SOCIAL SECURITY ON CUSTOMER SATISFACTION AT BPJS EMPLOYMENT MEULABOH BRANCH, WEST ACEH DISTRICT

Nurjadidah; Fakhrurradhi Luthfi; Rismawati; Marniati; Teungku Nih Farisni

doi:10.59733/medalion.v5i2.120

THE INFLUENCE OF EMPLOYMENT SOCIAL SECURITY ON CUSTOMER SATISFACTION AT BPJS EMPLOYMENT MEULABOH BRANCH, WEST ACEH DISTRICT

Nurjadidah

Fakhrurradhi Luthfi

Rismawati

Marniati

Teungku Nih Farisni

The Meulaboh Branch Employment Social Security Organizing Agency is a public program that provides protection to workers to overcome certain socio-economic risks and is implemented using a social insurance mechanism. The problem that often occurs with this company is that the existing social security program has not been able to provide welfare to customers when their claims are received. The aim of this research is to determine the influence of the relationship between the employment social security program and customer satisfaction at BPJS Employment Meulaboh Branch. The method used in this research is univariate analysis which aims to obtain frequency distribution data for each variable, then the data is presented in the form of a frequency distribution table. Meanwhile, this analysis method is used to determine the hypothesis by determining the relationship between the independent variable (independent variable) and the dependent variable (dependent variable) using the Chi-square (X2) SPSS version 26 statistical test with a confidence level/CI of 95% and α = 0.05. Based on the research results, it shows that there is a relationship between the work accident insurance program and BPJS Employment customer satisfaction (Pvalue = 0.001 < α = 0.05, RP = 2.103). There is a relationship between the death insurance program and BPJS Employment customer satisfaction (Pvalue = 0.004 < α = 0.05, RP = 1.981). There is a relationship between the old age insurance program and BPJS Employment customer satisfaction (Pvalue = 0.033 < α = 0.05, RP = 1.646). There is a relationship between the pension guarantee program and BPJS Employment customer satisfaction (Pvalue = 0.000 < α = 0.05, RP = 3.951).

Keywords: Customer Satisfaction, Work Accident Insurance, Death Guarantee, Old Age Security, Pension Guarantee

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Sinta, I., Nur Ilham, R. ., Authar ND, M. ., M. Subhan, & Amru Usman. (2022). UTILIZATION OF DIGITAL MEDIA IN MARKETING GAYO ARABICA COFFEE. IRPITAGE JOURNAL, 2(3), 103–108. https://doi.org/10.54443/irpitage.v2i3.467

Nur Ilham, R., Arliansyah, A., Juanda, R. ., Sinta, I. ., Multazam, M. ., & Syahputri, L. . (2022). APPLICATION OF GOOD CORPORATE GOVERNANCE PRINCIPLES IN IMPROVING BENEFITS OF STATE-OWNED ENTERPRISES (An Emperical Evidence from Indonesian Stock Exchange at Moment of Covid-19). International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS), 2(5), 761–772. https://doi.org/10.54443/ijebas.v2i5.410

Mahfud et all (2020). Developing a Problem-Based Learning Model through E-Learning for Historical Subjects to Enhance Students Learning Outcomes at SMA Negeri 1 Rogojampi. IOP Conf. Series: Earth and Environmental Science 485 (2020) 012014 doi:10.1088/1755-1315/485/1/012014

Bhat, R. M., & Rajeshwari, R. (2022). Social Status of Women in Early Kashmir. Journal homepage: www. ijrpr. com ISSN, 2582(7421), 26-31.

Bhat, R. M. (2022). An Analytical Study of the Kushan Rule in Kashmir. Journal of Psychology and Political Science (JPPS) ISSN 2799-1024, 2(04), 9-14.

Bhat, R. M. (2022). A Historical Study of Prostitution. Journal of Media, Culture and Communication (JMCC) ISSN: 2799-1245, 2(04), 1-6.

Bhat, R. M. (2022). Women Exploitation in the Contemporary India: Importance of Media to Impede it. Journal of Women Empowerment and Studies (JWES) ISSN: 2799-1253, 2(02), 27-30.

Bhat, R. M. (2022). Dr. BR Ambedkar’s Views on Religion and Conversion to Buddhism: An Analytical Study. Journal of Legal Subjects (JLS) ISSN, 25-31.

Bhat, R. M. (2022). Ghandian Phase: Mahila-Samitis and the Role of Women in the Indian National Movement. Journal of Women Empowerment and Studies (JWES) ISSN: 2799-1253, 2(01), 26-29.

Bhat, R. M. (2021). Reign of Utpala Dyansty with Special Reference to Avantiverman (855-883 AD): His Irrigation Works and Agricultural Development-A Historical Study. International Journal of Agriculture and Animal Production (IJAAP) ISSN 2799-0907, 1(02), 10-16.

Bhat, R. M. (2022). CULTURAL HERITAGE OF EARLY KASHMIR-A STUDY. International Journal of Educational Review, Law And Social Sciences (IJERLAS), 2(4), 571-576.

Bhat, R. M. (2019). Ghadar Movement: Har Dayal and His Ideological Formulations. Think India Journal, 22(14), 2353-2363.

Bhat, R. M. (2022). Legacy of Buddhism in Kashmir. Journal of Psychology and Political Science (JPPS) ISSN 2799-1024, 2(03), 23-30.

Bhat, R. M. (2018). Shawl Industry in Kashmir from 1846-1907 with Special Reference to the Dogra Rule. In Source: Proceedings of the South Indian History Congress (Vol. 38, pp. 554-557).

Bhat, R. M. (2023). DR. BHIM RAO AMBEDKAR’S ADVOCACY OF WOMEN RIGHTS. MORFAI JOURNAL, 2(4), 730-736.

Bhat, R. M. (2023). THE GHADAR MOVEMENT: IGNITING THE FLAME OF FREEDOM IN INDIA. International Journal of Educational Review, Law And Social Sciences (IJERLAS), 3(4), 1123-1131.

Bhat, R. M., Rajan, P., & Gamage, L. (2023). Redressing Historical Bias: Exploring the Path to an Accurate Representation of the Past. Journal of Social Science, 4(3), 698-705.

Bhat, R. M. (2022). Queen Yasovati: A Descriptive Study on her Leadership in the Kingdom of Kashmir. Journal of Psychology and Political Science (JPPS) ISSN 2799-1024, 2(05), 11-17.

Bhat, R. M., & Rajeshwari, R. (2022, December). DIASPORIC CULTURE AND INTERNATIONAL RELATIONS-A HISTORICAL STUDY. In International Conference on Health Science, Green Economics, Educational Review and Technology (Vol. 4, pp. 41-46).

Bhat, R. M. (2022). Historical Review of Indian Constitution. TRADITIONAL JOURNAL OF LAW AND SOCIAL SCIENCES, 1(02), 100-110.

Bhat, R. M., Silllalee, A., & Kandasamy, L. S. (2023). Concepts and Contexts: The Interplay of Philosophy and History in Understanding Human Society. East Asian Journal of Multidisciplinary Research, 2(6), 2581-2590.